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White paper

Transparency helps Medicaid providers serve patients

See how technology can be used to reduce complexity, administrative rework and improper claims denials. 

Near real-time visibility prevents improper claim denials

The technology now exists for states to adopt more efficient payment processes. It can create more transparency and ease the administrative burden on Medicaid providers so they can focus on serving patients.

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The road to modernization: What’s next for your contact center?

Today’s constituents and stakeholders expect to interact with state agencies quickly, effortlessly and through their preferred communication channel.

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Call centers and AI technology

Transform state contact centers into 24/7 problem solvers.

NASPO ValuePoint streamlines procurement

Streamline enrollment and admin activities with the Optum Provider Services Module, a self-service gateway for Medicaid providers and agency staff.